Oxford Medical Instruments Warranty Policy
At Oxford Medical Instruments, we are committed to providing our customers with high-quality products and exceptional service. To support this commitment, we offer a comprehensive three-year warranty on all our products. This warranty covers any defects in materials or workmanship under normal use during the warranty period.
How to Make a Warranty Claim:
If you experience any issues with your product within the warranty period, please contact us as soon as possible. You can reach us by emailing info@oxfordmedicals.com.au or calling +61 423 461 472. When contacting us, please provide the following details:
- A description of the product issue
- Photos and/or videos illustrating the problem
- Proof of purchase (e.g., receipt or order confirmation)
Our customer service team will review your claim and determine the appropriate course of action. If the issue is covered under the warranty, we will send you a replacement part or product at no additional cost. Replacements are shipped via FedEx to ensure prompt and reliable delivery.
Warranty Limitations:
Please note that our warranty does not cover:
- Damage caused by misuse, abuse, or improper maintenance
- Normal wear and tear
- Unauthorized modifications or repairs
- Cosmetic damage (e.g., scratches, dents)
We strive to resolve all warranty claims efficiently and to your satisfaction. Thank you for choosing Oxford Medical Instruments, and we appreciate your trust in our products. For further assistance, please do not hesitate to contact our customer service team.